DELIVERY SCHEDULE
Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of the teams in our distribution centers. We estimate that your order will ship from our warehouse within 2-3 business days and will send an email with tracking information upon shipment. We appreciate your patience and apologize for any inconvenience.
Standard In-Stock orders will be shipped out of our Massachusetts warehouse within one business day via either FedEx or UPS ground. Our business days are Monday through Friday excluding holidays. After the item leaves the warehouse, we will email you a tracking number so that you may follow its delivery. For a delivery estimate, please refer to the adjacent map for delivery time to your area. Depending on carrier, your shipment may arrive earlier than indicated on the map. Please be aware that a number of factors may influence the delivery time including the weather and holidays. UPS Ground delivers Monday through Friday. FedEx ground delivers Monday through Saturday. While we try our best at Wholesale Pool Covers, unexpected demand may extend the delivery time during the busiest times of the year. If you have not received a tracking number or any shipping confirmation after the estimated shipping time, please feel free to contact us and we'll check the status of your order.
PLEASE NOTE: While we ship 98% of all orders via UPS ground or FedEx ground, occasionally smaller packages will ship either by UPS SurePost or USPS. Orders shipped by these carriers may take one additional business days to arrive. If you have any questions please contact us at 844.878.2964 or via email at care@wholesalepoolcovers.com.
SHIPPING AND HANDLING POLICIES
Handling Fee
A low $6.95 handling fee will be added at the time of checkout for the processing and fulfillment of your sales order .
Standard In-Stock Orders
Standard Orders (those orders that do not include items that are overweight, over sized or require special shipping regulations) will be shipped via UPS and will be delivered between one and five (1-5) business days. Orders may arrive in multiple packages and on separate days, depending on type and volume of product ordered. At this time, Wholesale Pool Covers does not offer any expedited shipping options.
Drop Ship In-Stock Orders
Drop Ship In-Stock Orders (those orders that do not include items that are overweight, over sized or require special shipping regulations) ship from our supplier's warehouse directly to you. Please allow 3-5 business days after your order has been processed for your order to leave the warehouse. After the product leaves their warehouse, we will email you a tracking number so that you may follow its delivery progress. At this time, Wholesale Pool Covers does not offer any expedited shipping options on drop ship orders.
Special or Custom Orders
Special or Custom orders are ordered for, or manufactured to, specifications exclusively for the purchaser. These orders will be shipped via Federal Express Ground or UPS directly to you from the manufacturer's warehouse. Please allow 7-10 business days after your order has been processed for your order to leave their warehouse. After the product leaves their warehouse, we will email you a tracking number so that you may follow its delivery progress. Please be aware that the delivery time may be extended during the busiest time of the year due to consumer demand. At this time, Wholesale Pool Covers does not offer any expedited shipping options on special or custom orders.
Customer Signature Required Orders
Certain items have special shipping regulations and require the customer's signature at the time of delivery. These items will be noted in the shipping information tab located on the product page of the website. Your order should arrive in approximately 1-5 business days, but please be aware that after three (3) delivery attempts the order will be returned to us and a 20% restocking fee will be charged and the $6.95 handling fee will be deducted from your refund amount.
Motor Freight Carrier Orders
Some of our large and heavy items will be shipped by a motor freight carrier. You should expect your truck delivery within fourteen (14) days from the date of shipment between 8 a.m. - 5 p.m. Monday to Friday. There is a four (4) hour window for delivery. A customer's signature is required and it is the customer's responsibility to offload and unpack the freight. All items requiring motor freight carrier delivery will be noted in the shipping information tab located on the product page of the website. If for some reason the order cannot be delivered or the order is refused a 20% restocking fee will be charged and the $6.95 handling fee will be deducted from your refund amount.